Enabling 24/7 Customer Service
Round-the-Clock Response to Questions and Consultation Requests
Full Service Chatbot
Web and Mobile
Always-on customer service.
Overview
Specialty law firm VPimmigration identified a key bottleneck in their client service model—appointments could only be scheduled by phone during business hours, resulting in missed opportunities and lost leads. To solve this, they partnered with NvisionKC to develop a solution that enables around-the-clock appointment booking and delivers critical information anytime, anywhere.
The Challenge
The firm entrusted NvisionKC with the task of developing an advanced interactive chatbot. This chatbot was designed to not only schedule appointments but also handle payment processing, send Outlook calendar invites, and deliver confirmation emails with links to intake forms. Leveraging Microsoft's Bot Framework and Cognitive Services, NvisionKC crafted a chatbot that significantly exceeded the traditional functionalities of the standard version.
Our Strategy
Using Microsoft's QNAmaker, the chatbot was capable of handling a vast amount of data, answering immigration-related queries, and leading clients to book appointments. This tool was adept at managing multi-turn conversations, allowing for a depth of interaction previously unmanageable with conventional methods.
Adaptive cards within the Microsoft Bot Framework allowed for the display of appointment times, welcoming messages, and payment forms in a visually appealing and interactive manner. Post-appointment booking,confirmation emails from custom email addresses, enhancing the professional touch of communications.
With file uploads being a part of the intake process,security was paramount. Secure file upload functionality was implemented, with uploaded files being stored in Azure blob storage equipped with malware detection capabilities.
Recognizing the complexity of the client intake process, NvisionKC integrated a webpage for the intake form, streamlining the process and making it more user-friendly while maintaining the chatbot as the central interaction point.
Impact
The implementation of this sophisticated chatbot solution transformed VPimmigration Law Firm's client interaction model. It enabled 24/7 appointment scheduling, provided immediate responses to immigration inquiries,and streamlined the intake process, all while ensuring security and reducing operational costs. This case study exemplifies how leveraging technology can revolutionize client service delivery in the legal industry, making services more accessible, efficient, and client-friendly.
Don’t take our word for it.
See what our clients say.
A highly skilled team who excel at delivering results
It was a pleasure working with the NvisionKC team for the second time. They are a highly skilled team who excel at delivering results. Their responsiveness to our customization needs, pivoting to meet changes with the project and their pleasant approach throughout the process has been invaluable. We will most definitely collaborate with them again!
Powerful Data Transformation
InnovaPrep, a sample prep solution provider for the life sciences industry, focuses on data driven decisions in managing and growing our business. As an organization, we decided to invest in PowerBI Pro as part of our MS 365 subscription and use the tool to drive actionable strategic decisions. NvisionKC was instrumental in helping us learn and understand the tool and helped us in implementing this powerful platform. Their training and consulting services positioned our organization and report-writers with the knowledge to quickly launch and utilize the tool. PowerBI has become instrumental in helping us understand how our organization is operating, and what areas of our business are doing well, and what areas we need improvement in. We highly recommend working with NvisionKC.
Truly exceeded our expectations
We were under a tight schedule with a legacy application in our environment, and the NvisionKC team stepped in with remarkable response and efficiency. Their deliverables were precisely what we needed, with exceptional quality and attention to detail. Their expertise truly exceeded our expectations. Highly impressed and satisfied with their outstanding work!
An elegant solution
Engaging NvisionKC has been an exceptional experience for the Ottawa University IT department from initial development to project maintenance. Their expertise and dedication in developing the frontend process for our Technology Governance workflow has proven to be a simple and efficient tool that transformed a complex and bloated process workflow. NvisionKC’s professionalism, attention to detail and commitment to delivering a tailored solution that meets our specific needs have truly exceeded our expectations. Balancing operational, budgetary and regulatory guidelines is not a simple process. NvisionKC’s ability to manage those metrics and provide an elegant solution allows me to highly recommend NvisionKC for any Microsoft Power Platform based project.
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Outstanding transition and collaboration
Facing the retirement of our senior in-house developer, the critical task of choosing a top-tier partner for our mission-critical system maintenance was at hand. We required an efficient, dependable organization capable of consistently supporting our internal production code. My initial meetings with Grace Ahn and her team left a lasting impression. In under nine months, they seamlessly assumed control of our production system, demonstrating exceptional leadership and expertise. I'm fully confident they will maintain their commitment to excellence, delivering exceptional results for years to come.
Tremendous success with an exceptional team
Our partnership with NvisionKC has been a tremendous success. We worked together to develop a safety App for reporting Near Misses and Incident Investigations. When we started this journey, we really didn’t know exactly what we wanted, but we had an idea. The team at NvisionKC took that idea and ran with it. What they didn’t know, they researched and found out. NvisionKC presented ideas and options to us that we hadn’t dreamed of and/or didn’t even know were possible. I highly recommend NvisionKC to anyone who is looking to partner with a team of professionals that have a great attitude, are easy to work with and strive hard to understand your vision and bring it to life.
Committed and extremely knowledgeable
The key to the success was NvisionKC's ability to identify and communicate all objectives and project deliverables. NvisionKC was extremely knowledgeable about the containerization software process. More than that, they clearly comprehended how it would add significant value while also improving our security posture within our environment. The NvisionKC ' strengths of mutual respect, open communication, and commitment contributed to successfully achieving all project goals for our team. We highly recommend working with NvisionKC.
Exceeded our expectations
NvisionKC built our agency a website that exceeded our expectations. Our old website was outdated, not user friendly, and no longer fit our needs. The team at NvisionKC performed a thorough analysis on our website and presented us with many options and suggestions for improvement. We were very pleased with the level of communication which allowed for the project to go smoothly. They are a team of talented individuals who get the job done.
Attentive, professional, and responsive
NvisionKC was a pleasure to work with – attentive, professional, and responsive. They exceeded our expectations and met our deliverables in a timely manner, while also being adaptive to project changes. We would highly recommend their services for business automation and application development.
Very knowledgeable... and did a great job
Not only did NvisionKC tell us what we should know about our intranet design, but we also learned many things that we did not know. Grace and her team were very knowledgeable and always guided us with the proper advice at crucial stages of the project. They are easy to work with and did a great job integrating with our staff to understand our business needs.
Highly recommend NvisionKC
NvisionKC has been a tremendous help in developing the tools we need to reach our vision. They have been very responsive to the needs of our customers and personable throughout our whole development process. They go above and beyond to ensure they understand our needs and that the tools they have developed make sense for our applications. I highly recommend them and we plan on using them again in the future.
Dedicated to our ultimate success
NvisionKC has demonstrated that they are dedicated to the ultimate success of our law firm’s chatbot. Grace has made it clear that she and her team are not going to give up on this challenging task and have invested their own additional resources to make our vision theirs as well.
Huge things are in store for NvisionKC
Grace and I first met at HCONN, Grace quickly became my right-hand person and was involved in every aspect of the business. She developed out our project management plans, our training plans, helped develop our approach of a changing SharePoint architecture, and anything else I needed. Although I was awarded Microsoft VP of the quarter after growing our business from 0 to over $3 Million in revenue in the first two years the award really should have been hers.
The most talented architect
My experience with Jason was phenomenal. He completed his project on time. His coding was the cleanest. Most importantly for me, his clients loved him! Jason took it upon himself to rework our workflows, software, and processes and then gain the team's commitment to these process improvement areas.
Look forward to working with NvisionKC again!
We brought aboard NvisionKC to enhance our view to the outside world regarding who we are. They were in tuned to all aspects of our business, business needs, and approach. They were phenomenal to work with, easy to adjust to our busy schedules, and insightful as to the correct direction regarding our needs. We are forever grateful, and we look forward to working with NvisionKC again!
True experts in automation
NvisionKC was highly professional and reliable. They accessed our challenges quickly and accurately and provided solutions in a timely manner. Their customer service was excellent - building rapport with our team quickly and focusing on our needs and requests.
